Managed Service Offering
Our Managed Service offering includes the IT–on–Board Premium Package consisting of a dedicated IT manager onboard your vessel, who is responsible for the vessel’s IT network infrastructure and operation. There is a suite of software tools and services that are being supported and used as part of this Premium package as described in the below table. Specifically, for the Fleet IT RMM, Backup and Security suites there are corresponding features that are being supported by each package suite and module.
The overall service is offered in a unified form where under a monthly subscription fee per vessel, the dedicated IT-Manager makes use of the available tools, services and modules as presented below and as discussed also with the end customer to offer the premium IT services onboard.
| Services Features |
IT–on–Board Premium Package |
| Dedicated IT Manager Onboard |
|
| Fleet IT RMM suite |
√ |
| Fleet IT Backup suite |
√ |
| Fleet IT Security |
√ |
| s@tGate Management Platform |
√ |
| VM Manager Platform |
√ |
| NOC supporting tools |
√ |
| Setting up & operating vessel's business & crew network |
√ |
| Application, software, hardware management |
√ |
| Remote installation of programs and software |
√ |
| Vessel network status monitoring |
√ |
| OS patching |
√ |
| IT support |
√ |
| Coordination & communication with SWs suppliers |
√ |
| Vessel's Firewall management |
√ |
| Reporting |
√ |
| Virtual CIO |
√ |