Compliance Management System

Compliance with legislation in force, with the OTE Group Code of Conduct and the internal Policies is of great importance to our Company.

Ensuring Compliance is a priority for the Company's Board of Directors.

Compliance stands for a solid commitment to the principles of integrity, transparency, justice, professionalism, team spirit, and of respect to the rules, principles which are essential to govern the operation of the Company.

To that end, the Management has adopted and implemented a Compliance Management System (CMS), regarding the compliance of all (employees and management) with the legislation in force, with the Code of Conduct and with internal Policies, aiming to avoid risks and other legal consequences for the Company and its employees. In so doing, the benefit is for all: the Company per se, the employees, the customers, the suppliers and the shareholders.

The effectiveness of the CMS relies on the commitment and the support of both management and employees.

The OTE Group Compliance Management System applied by the Company is based on the international standards ISO 37301:2021 (Compliance Management Systems),  ISO 37001:2016  (Anti-Bribery Management Systems) and ISO 37002:2021 (Whistleblowing Management Systems).

Key elements of the CMS

  • the prevention of misconduct in parallel with compliance with the policies provided for by the CMS. In this way, both the Company and its employees are protected from any legal consequences due to misconduct, while the reputational risks of the Company are reduced. Prevention is achieved mainly through:                                                                                                                                                                                                                                                                                                                                                 
    • the employee's training about the dangers involved by any breach of basic rules, such as those of corruption, fraud, misuse of personal data, manipulation of financial statements, leakage of confidential business information, etc.
    • the channels that have been developed for the communication with employees, so that the latter can submit questions regarding the implementation of the Code of Conduct and the Policies, in case they are uncertain as to how they should handle issues that come up in their daily work.
  • the detection of compliance violations and the response to them.  In order to provide the possibility of reporting any violations of Policies, regulations and of the legislation in force, the Company has established the relevant communication channels.

CMS Operation

Τhe Compliance Officer responsible for the planning and adoption of the CMS, reports directly to the Company's Board of Directors. 

The OTE Group Compliance, Enterprise Risks & Corporate Governance Committee has been established with main purpose to support and monitor the implementation of the Compliance Management (CMS), Risk Management (RMS), Corporate Governance Systems and human rights issues of the Group.

Management of Human Rights issues  

OTE Group declares that complies with the applicable laws and strives to comply with the international standards so as not to violate human rights and, to this end, it has adopted and applies the "Code of Human Rights & Social Principles", as binding on all Group companies. and has in place the communication channel for relevant issues.

Furthermore, OTE has designated on a corporate level, the Executive Director Compliance, ERM and Insurance OTE Group, as the responsible Officer for managing Human Rights issues, to whom, together with the designated persons in the group companies, internal and external inquiries as well as any relevant tip offs are addressed.

Our Code of Conduct Compliance Policies